Help

Support

Quick answers for using Lokmi. If you can't find what you need, see the contact section at the end of this page.

Account and sign-in

How do I sign in?: Enter your email address and we'll send you a one-time code. Enter the code in the app and you're signed in. No password needed.
What if the code doesn't arrive?: Wait a few minutes and check your spam folder. If it still hasn't arrived, make sure your email address is correct and ask for a new code.
How do I change my child's details?: In the Profile tab you can update your child's name, birth date and other details. Suggestions update to match.

How do I log a food?: On the food's page, tap Add to journey, then choose what happened (tasted, ate it, refused), how it went and when. It's added to the Food Journey right away.
Is the Food Journey paid?: No. Your food logs and history are always free.
Will a food they refused keep being suggested?: Refusing isn't failing; children get to know foods over time. If you'd rather a food isn't suggested for a while, use Don't suggest for now on its page. It isn't an allergy note.

How do I keep a meal I like?: Tap Keep in plan on the meal. When you refresh the plan, meals you keep stay where they are.
How do I add what I have at home?: Use the What do you have at home? shortcut on the Plan screen to choose your ingredients at home, then update the plan around them.
Where does the shopping list come from?: It's made from your weekly plan automatically, with ingredients at home shown separately. You can add your own items too.

How do I restore a purchase?: Go to Profile → Lokmi Pro and tap Restore purchases. Make sure you're signed in with the same store account and the same Lokmi account.
How do I cancel my subscription?: Profile → Lokmi Pro → Manage subscription takes you to the store's subscription page. When you cancel, auto-renewal stops and Lokmi Pro stays active until the end of the paid period.
I bought Pro but it didn't unlock.: Confirming a purchase can take a few seconds. Tap Check again on the screen, or close and reopen the app. If needed, use Restore purchases; there's no need to buy again.